The member firms of Lexwork International practice independently of
each other and are not responsible for each other's work. They
do, however, recognize the importance of providing a consistent
level of service for clients. They have, therefore, adopted
the following practice Standards:Our Practice Standards
- All member firms are able to conduct
business with their clients in English.
- All client phone calls, letters, faxes
and e-mails are acknowledged no later than the next business
day.
- The basis of charging and estimates of
fees are provided at the outset and firms do not exceed any
estimate without the client's permission.
- Invoices are rendered promptly showing
any disbursements separately.
- Clients' requirements for progress and
other reports including frequency and format are discussed at
the beginning of any work.
- Firms insure that each lawyer has
appropriate backup arrangements if that lawyer is absent from
the office for any reason.
- Firms have English-speaking
receptionists and an after-hours voicemail or message service in
English.
- Firms are able to work effectively
with Word documents.
- Firms maintain systems to identify and
avoid conflicts of interest.
- Firms have anti-virus protection for
e-mail correspondence and regularly backup and make copies of
electronic messages and documents.
- Firms maintain appropriate
professional indemnity insurance.
Lexwork International attaches considerable importance to these
practice standards and we would welcome any comments or suggestions
on the quality of service you receive from our members.
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